Privacy Policy

Effective Date: 08/11/25
Last Updated: 08/11/25

InstantMD (“we,” “our,” “us”) values your privacy and is committed to protecting your personal health information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, telehealth services, and related tools.

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1. Information We Collect

We may collect the following types of information when you interact with InstantMD:

a. Personal Information

Name, date of birth, mailing address, phone number, email address
Payment and billing information
Identification details necessary for patient verification

b. Protected Health Information (PHI)

Medical history, symptoms, diagnoses, treatments, and prescriptions
Records of telehealth visits and communications with our medical team

c. Technical Information

IP address, browser type, device information, and usage data
Cookies and similar technologies to improve website functionality

2. How We Use Your Information

We use your information for the following purposes:

To provide, coordinate, and manage your healthcare services
To schedule and conduct telehealth visits
To communicate with you regarding your care and account
To process payments and manage billing
To comply with legal, regulatory, and licensing requirements
To improve our website, services, and patient experience

3. How We Share Your Information

We do not sell your personal information. We may share your information only in these circumstances:

With your consent – for referrals or coordination with other healthcare providers
With service providers – who perform administrative, billing, or technology services for us (bound by confidentiality agreements)
As required by law – such as reporting public health concerns or complying with a court order
In emergencies – to protect your health and safety

4. HIPAA Compliance

InstantMD complies with the Health Insurance Portability and Accountability Act (HIPAA). Your PHI is stored securely, and only authorized personnel may access it. We use encryption, secure communication channels, and administrative safeguards to protect your health information.

5. Your Rights

You have the right to:

Request access to your medical records
Request corrections to your medical records
Receive an accounting of disclosures of your PHI
Request restrictions on how we use or share your information
Request confidential communications (e.g., phone calls instead of emails)
File a complaint if you believe your privacy rights have been violated

To exercise these rights, contact us at:
📧 Email: privacy@instantmd.com
📞 Phone: [Your Business Number]